Refund & Dispute Policy

At Haven Performance, we stand behind the quality of our coaching and training services. If something isn't right, we want to make it right.

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Refunds
Requests for refunds must be submitted in writing within 60 days of purchase. Refunds are evaluated on a case-by-case basis and are not guaranteed for services already rendered, sessions attended, or programming already delivered. Approved refunds will be processed to the original method of payment within 30 days.

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Subscription-Based Online Programming

Online coaching subscriptions operate on a recurring billing cycle and will continue automatically until cancelled. You may cancel your subscription at any time; cancellation will take effect at the end of your current billing period, and you will retain access to your programming until that date. We do not provide refunds for partial billing periods or unused time within a cycle.

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Disputes
If you believe a charge was made in error, please contact us directly at info@havenperformance.ca before initiating a dispute with your bank or card provider. We're committed to resolving concerns quickly and fairly, and most issues can be sorted out without the need for a formal chargeback.